At TressByPearl, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Return Window

You have 7 days from the date of delivery to request a return for a full refund, in accordance with UK and European Economic Area consumer rights.

Eligible Items

    To be eligible for a return, items must be:

                               Unused and in the same condition that you received them

             In the original packaging

           Accompanied by proof of purchase

Please note:

 For hygiene reasons, custom wigs, eyelashes, and silk bonnets may have specific return restrictions. Please contact us before returning these items.

How to Request a Return

To initiate a return, please contact us at tressbypearl@gmail.com with your order number and reason for return. We will provide you with return instructions and a return address.

Return Shipping

Return Address: please email us for further details.

Return shipping costs: [customer to pay for return costs]

Refunds

Once we receive your returned item, we will inspect it and process your refund within  5-10 business days. The refund will be issued to your original payment method.

Please note that refund processing times may vary depending on your location and payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at tressbypearl@gmail.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please contact us:

Email: tressbypearl@gmail.com

This policy complies with UK and European Economic Area consumer protection laws, including your right to withdrawal and conformity of goods.